Review Time
Our jackapoo was in a very poor way B-Hol Monday at 10pm, called their number & took him to their recommended emergency vet at Manningtree, 1st class treatment, tested bloods & electrolytes both normal, gave him an injection & meds & told us we were good to go & not to even bother Blackwater, as they felt confident he would improve!!!!!!, I dont begrudge a penny of the £500 bill, not claimable on our ins, ...... moving on we get a call from Blackwater to ask us to bring our dog in for a check up??? which brings us to this morning 27/8/25 the wife took him in & Ola then starts saying there was a need for further tests???? to which my wife drew breath & said well lets see.....the retort was...."perhaps you should go to another vet then"..... No consideration as to the cost already accrued, or anxiety with situation surrounding the event, customer care with her is none existent, but the £70 it cost is ; ) So having defended the bad comments made by so many others, We will take her suggestion & "Find that other vet"..... 3 dogs now off her books/paid plan after 8 yrs.
I’ve been taking my elderly cat to Blackwater Vets for a while now. The girls on reception are always very friendly and welcoming and Ola clearly has a real passion for what she does. She is always very thorough when checking my boy over and obviously really cares for each pet she sees. I never feel like we’re ’just another appointment’When she saw he needed dental treatment recently, she fully explained to me what was needed and how she would proceed (although it would be clearer to see what was required once he was asleep). I booked him in for the procedure and brought him in on the day, fully confident that he would be well looked after. When it came to collecting Jake at the end of the day, I was very pleasantly surprised to find the final bill was less than the estimated amount as he hadn’t needed quite as much work doing as expected. He is now a much happier, healthier cat, loving life and looking great (just with less teeth!) and I have more money to spend on treats for him. 😁
If there was a minus star rating it would be that ... I didn't want to click one star as they are not deserving of it. I don't normally leave reviews but I just had too in this instance. We Joined this vets after moving to the area 4 years ago so we knew no different. I honestly didn't even think to look at reviews, but after we Joined we had bad reviews from locals who said they would never take their pet there- Ola the so called vet apparently has made poor decisions and just likes to put pets to sleep, misdiagnoses medication, is rude and if you don't do as you are told she gets rid of you. I can not begin to tell you the unproffessional rude lying person she is - I feel so strongly about it that I am reporting her the the royal college of veterinary surgeons. we have a rescue dog that took a very long time to trust and go in the vet, he was quite reactive as he was scared from past abuse. Ola's first comment was to put him down red flag already ! we did not obviously do that and generally We excepted Ola was a rude and obnoxious person but the staff seemed to care or so I thought they did - now I know they are not nice people. Ola told my husband that she wanted to put my dog on pain medication as she believed he may be in pain- when he asked questions why she didn't like it - he said well you cant just do that on a guess if you can show us he needs it then of course we will do what's needed. she said if we didn't do it she would take us off the books unless when he came in for his booster jab she can do the assessment and start the medication ? my husband happened to mention his concerns to one of the receptionists Wendy stating his concerns, he then booked in the booster jab for 3 weeks later. 2 days before his jabs we received a letter from Ola stating that my husband had phoned up the surgery and was abusive to staff and had upset them and because of his behaviour we were taken off the books and never to go there again ? anyone knowing my hubby would know that's a lie as he isn't like that 1 bit. I phoned up and told them I think you have sent this to the wrong person,? the unfriendly receptionist told me to hold the line, she came back and stated he phoned up in support of another customer who was having a problem with them, I stated well you definitely have the wrong person as we don't know anyone that's a customer there and this is a mistake. she didn't care I was crying telling her it was not us - so shrugged me off and told me to speak with my husband- I phoned him and he said he hasn't phoned them ever and hadn't even seen anyone for weeks there, HE WAS FLABBERGASTED he told me not to worry its a mistake and that he would pop in that night. he went down there that night and the staff treated him like a criminal, would not let him in or explain it was a mistake, hubby even had a call log for the day they said he phoned showing he made no calls. they told him to leave. just dumped my dog 2 days before he needed his jabs no duty of care to him, or care how log its taken my dog to trust them all ,disgusting treatment to loyal customers we were in complete shock for 2 days- it wasn't until we sat and thought about it became clear it was a complete fabrication ! she had made the whole thing up to have an excuse to get rid of us because we dared to ask questions on why she wanted our dog on medication ! so she carried out her previous threat !! we have since learned other horror stories from other people in the area that she did the same to or had dogs put down, or others who dared to ask questions about their Pets care when it wasn't needed, the woman should be struck off she is only out for money, has no manners, gives wrong advise, totally unprofessional- not to mention an out and out LIAR and her staff team just follow her behaviour clearly - or so I have heard go along with the lies as they are scared for their jobs ! we since have found a lovely vet who really cares - we have to start again for our dog to build trust but its a small price to pay to never go to OLA JANKOWKA again- please do not ever use this surgery if you love your pet !
Blackwater are terrible vets. The vet is only interested in taking your money for medical conditions which routinely do not need medication. We sought a second opinion who was critical of nearly all the previous treatments administered. Unfortunately, Blackwater vets have a monopoly over mersea residents.
I’ve rarely left reviews, but after my experience with Blackwater Vets, I feel I have to share this. I was absolutely shocked by the way I was treated when trying to ask just three simple questions about my cat’s care.To start, I called to double-check the time of my cat Charlie’s appointment (was it 8:40 or 8:50?) and also to clarify the need for the blood tests, as I had already opted out of them. I had previously requested pain medication for Charlie about 10 days prior, and I was told that if they performed the blood tests at that time, I wouldn’t need to repeat them for his surgery. However, when I called to confirm that I no longer wanted the blood tests redone, I was treated dismissively and told that my concerns were irrelevant. Despite clearly opting out of the blood tests, they were still carried out against my wishes, which was both frustrating and upsetting.Furthermore, when I became upset they asked if someone else could bring Charlie in so, I advised that my mother would accompany Charlie. Despite me opting out of the blood tests, they went behind my back and had my mother, who wasn’t fully informed, sign off on them. This is completely unacceptable as it disregards my instructions and my right as a pet owner to make informed decisions about my pet’s care.When I went to collect Charlie and asked about the blood tests, Holly, the receptionist, was incredibly rude. As I became upset, she tried to rush me along, mentioning that my being upset wasn’t a "good look" for their next patient. There were also other small but concerning microaggressions, such as slamming the door behind me while I was in the room collecting my cat. These actions made me feel disrespected and disregarded.To add to the stress, just 18 minutes before Charlie’s scheduled surgery, the vet, Ola, threatened to cancel it, which was completely unnecessary and caused a lot of anxiety. Throughout the entire process, the receptionist, Holly, was unhelpful and dismissive.I have since moved my cats to a vet that actually listens, cares, and treats both pets and owners with respect. I wouldn’t trust Blackwater Vets again, and I wouldn’t recommend them to anyone looking for proper, compassionate care for their pets
My little dog is very nervous and hates other dogs. The whole team at black water vets were so accommodating one of the lovely reception team come and got us from the car park when they were ready for him. Made him feel relaxed and even checked the coast was clear when the kind vet finished his general check up he got treats for being such a good boy. Thank you ladies, we now can’t even go past the vets without him wanting to come in!
Amazing service from Ola and her team. My cat has been really struggling I thought it was the end 😪 but Ola has started to treat him with an arthritis medication and my cat is like a kitten again. I trust her 100% with my pets and love how she is transparent with her fees. Been using BV for 12 years and would not go anywhere else. Keep doing what you do team 💪
I can only say that we have used Ola and the Blackwater Vets for several years and, for both dogs and stray cats, we have always found them to be kind and compassionate and all have been treated well.The main complaints seem to be about the charges, well these people have never had to deal with a syndicate and they would then have extortionate bills.We have always insured our pets and we have not had any problems
We were on a week's break down in my partner's birth place in West Mersea. We took our dogs out for a walk in East Mersea when one of our dogs was viciously attacked by another dog...to cut along story short, we rushed out very injured dog to Blackwater vets who, after assessing Miellas injuries, said A:that she might not make it, and B: that her right leg had the muscles torn from the shoulder and may need specialist surgery in Newmarket as and that could cost £6000! But then said that they might have to amputate. As you can imagine, myself and my partner were absolutely devastated...but we were going back to Bristol the following day and made sure she was going to be ok to travel..in the meantime, this 'so called' vet, charged us £1600 up front!! Evan though we are covered by insurance...we travelled back to Bristol and took her straight to our own vets....2 days later, Miellas is back home with us and walking fine... albeit still a bit sore...Evan our own vets couldn't understand why Blackwater vets charged us what she did and why she asked us to pay upfront....our own vets in Bristol also said that what we had been charged doesn't match up for what she had done...Stay well clear of this vet practice...the main owner (Orla), who is Polish, is just a money grabbing sharlaton....she caused my partner and I additional stress and upset that was completely unnecessary
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