If there was a minus star rating it would be that ... I didn't want to click one star as they are not deserving of it. I don't normally leave reviews but I just had too in this instance. We Joined this vets after moving to the area 4 years ago so we knew no different. I honestly didn't even think to look at reviews, but after we Joined we had bad reviews from locals who said they would never take their pet there- Ola the so called vet apparently has made poor decisions and just likes to put pets to sleep, misdiagnoses medication, is rude and if you don't do as you are told she gets rid of you. I can not begin to tell you the unproffessional rude lying person she is - I feel so strongly about it that I am reporting her the the royal college of veterinary surgeons. we have a rescue dog that took a very long time to trust and go in the vet, he was quite reactive as he was scared from past abuse. Ola's first comment was to put him down red flag already ! we did not obviously do that and generally We excepted Ola was a rude and obnoxious person but the staff seemed to care or so I thought they did - now I know they are not nice people. Ola told my husband that she wanted to put my dog on pain medication as she believed he may be in pain- when he asked questions why she didn't like it - he said well you cant just do that on a guess if you can show us he needs it then of course we will do what's needed. she said if we didn't do it she would take us off the books unless when he came in for his booster jab she can do the assessment and start the medication ? my husband happened to mention his concerns to one of the receptionists Wendy stating his concerns, he then booked in the booster jab for 3 weeks later. 2 days before his jabs we received a letter from Ola stating that my husband had phoned up the surgery and was abusive to staff and had upset them and because of his behaviour we were taken off the books and never to go there again ? anyone knowing my hubby would know that's a lie as he isn't like that 1 bit. I phoned up and told them I think you have sent this to the wrong person,? the unfriendly receptionist told me to hold the line, she came back and stated he phoned up in support of another customer who was having a problem with them, I stated well you definitely have the wrong person as we don't know anyone that's a customer there and this is a mistake. she didn't care I was crying telling her it was not us - so shrugged me off and told me to speak with my husband- I phoned him and he said he hasn't phoned them ever and hadn't even seen anyone for weeks there, HE WAS FLABBERGASTED he told me not to worry its a mistake and that he would pop in that night. he went down there that night and the staff treated him like a criminal, would not let him in or explain it was a mistake, hubby even had a call log for the day they said he phoned showing he made no calls. they told him to leave. just dumped my dog 2 days before he needed his jabs no duty of care to him, or care how log its taken my dog to trust them all ,disgusting treatment to loyal customers we were in complete shock for 2 days- it wasn't until we sat and thought about it became clear it was a complete fabrication ! she had made the whole thing up to have an excuse to get rid of us because we dared to ask questions on why she wanted our dog on medication ! so she carried out her previous threat !! we have since learned other horror stories from other people in the area that she did the same to or had dogs put down, or others who dared to ask questions about their Pets care when it wasn't needed, the woman should be struck off she is only out for money, has no manners, gives wrong advise, totally unprofessional- not to mention an out and out LIAR and her staff team just follow her behaviour clearly - or so I have heard go along with the lies as they are scared for their jobs ! we since have found a lovely vet who really cares - we have to start again for our dog to build trust but its a small price to pay to never go to OLA JANKOWKA again- please do not ever use this surgery if you love your pet !
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