Black water vets are purely about making money, certain staff and the vet do not care for your pets! I was signed up to the puppy pet plan for both my dogs, paying a monthly fee which included their vaccinations, 6 monthly health check, worming and flee etc. They were supposed to call you in for weight checks when worming and flee treatment is due to ensure correct treatment however they did not do this which resulted in one of my puppies getting worms and becoming very unwell. The vet Ola tried to blame us stating it is our responsibility to ensure our dogs are on the right plan. How are we supposed to know the correct dose of worming treatment for the weight of our dog, we are not vets and that was the vets responsibility. What’s the point in having the plan! The vet was rude and made us feel that we have not cared for our puppy! After trying to make numerous appointments to get vaccines like kennel cough, each time we went to the appointment the vet insisted they could not vaccinate our dogs and told us they had some sort of infection or skin condition, resulting in us paying a hefty bill to be treated as we took the vets word! I regret this now as our dogs appeared perfectly fine and their skin is amazing! I strongly feel this vet is just trying to find problems to treat for money. As a result we have changed vets but they would not release our dogs medical records until we paid a fee which was an error made by Blackwater vets. The receptionist was very rude when questioned what this payment was for and told us once we leave we could not come back. Gladly! Our two dogs are now thankfully in the hands of vets who actually care about them and not just about making money.
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