Bad experience. Not the first time...My dog was administered an injection for her allergy without informing me about the hideous price of almost £88, and I was told she needs to get it every month. No alternative treatment was offered. What's worse, the injection was given without informing me about the cost first, which is a breach of the customer's right. After I complained, the practice director (the same vet who once shouted at me in the past) gave me notice and refused to treat my pets.There are some great vets and lovely nurses there, but the practice is managed by an arrogant, disrespectful person, who has completely no customer service skills and no ability to deal with problems in a constructive way.UPDATE: My dog's allergy and skin infection problems were COMPLETELY resolved with a spray for £9 from Pets at Home and never came back...
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