Our previous cat was with Blackwater vets for a few years, he always saw the same vet. I can’t remember her name but she worked with Colchester zoo and was just fantastic, she really took her time with Denzel as he had arthritis in all major joints. She was lovely and provided Denzel with management care for his pain. Unfortunately this vet left the practice and we had to see another vet. This is where it all goes wrong. Firstly, upon arriving for our routine 6 monthly check up she doesn’t read any of his notes on the computer so is unaware of his pain. Denzel hated coming out of his box so we usually dismantle it, she insisted on removing him herself and instead of lifting him gently she drags him out by his two front legs which obviously causes him to cry out. Even if he didn’t have arthritis this is absolutely not the way to remove a frightened cat from a box. I couldn’t believe it and it left me near in tears. We didn’t look back and never return. We have been at Colne Valley since and are so thankful for them. They have now had Denzel, 3 of my bunnies and my current cat Baloo. No issues and very professional. Can’t recommend Colne Valley enough.
Claim your business profile now and gain access to all features and respond to customer reviews.
