★☆☆☆☆ Disappointing experience – lack of transparency and after-sales supportI purchased my Porsche Taycan through Elias at Blakedown Car Company. During the sales process I was sent photos of age-related marks, which were acceptable. I specifically asked about alloy condition and outstanding recalls and was told the alloys had been refurbished and that all recalls would be completed.I agreed a price using my own finance, for which Blakedown charged an additional fee.On collection I arrived early but was rushed off site due to the next customer. Before I had even set up my phone or radio I was asked to move the car. At that point a 12V battery low warning appeared and remained after driving. Shortly after, the car began to steam up and I discovered there was no heating at all.The car also had not been charged as agreed, meaning I had to stop on my journey home to charge and then request reimbursement from the dealership.When I contacted Blakedown about the battery and heating, they wanted the car returned under their in-house warranty, however this involved cutting open the battery and voiding the Porsche warranty. Under pressure I reluctantly accepted £1,000 contribution instead.After contacting Porsche directly, I discovered there was an active recall on the heating system, which could not be completed until January, despite me collecting the car in December.I am now also in dispute over the alloys, having been told the previous refurbishment was poor and they cannot be properly re-cut. Blakedown suggested a painted finish instead of diamond cut, which is not how the car was sold. I was also told the car had never had paintwork, yet lacquer peel on the charging flap suggests otherwise. I am still awaiting the V5.There was plenty of contact and positivity up until payment, but once completed communication dropped significantly. Very little of what was agreed had actually been done, and resolving issues has been made unnecessarily difficult.Overall this has been a stressful and disappointing experience. I would not recommend Blakedown Car Company. I have photos and supporting documentation from Porsche if required.
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