I don't usually write reviews, but I feel it's important to warn others. DO NOT PURCHASE FROM THEIR SITE; if you like their jackets (which I do), buy from a retailer with reliable customer service. I ordered on June 25th, and it shipped the next day, which was impressive given the circumstances. However, when my order arrived, I received two incorrect items. I had to explain the situation three times over two weeks before they could send me a return label. After returning the items, they have been at the warehouse for nearly five weeks without any updates. I was told to expect a refund by August 6th, but it’s now August 18th, and I was given the runaround again. I eventually spoke to a supervisor who issued the credit immediately. While the customer service was nice, the warehouse operations are concerning. Purchase this brand elsewhere.
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