In summary, after trying the service, I decided to subscribe for a year today. I paid the fee, and the amount was deducted from my account, but the service has not been provided. The app indicates that the trial has expired, leaving me without access to my subscription. I reached out to the support team, and they assured me they would address the issue and escalate it to engineering. However, despite several messages, I haven't received any updates or further communication. I've come across reports from others facing similar issues and difficulties in getting support or refunds, which has made me uneasy. If the support team could provide an update or set expectations, I would feel more comfortable. I also sent a message to the CEO on LinkedIn but haven't received a response. Now that it's the next day, I've requested a refund since they haven't resolved the issue or shown any progress. It's a simple signup process!
A senior member of the support team has finally contacted me, stating they've escalated the matter. I've given them an hour to find a solution.
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Blaze is built for small businesses, entrepreneurs, and teams who want professional marketing without the stress, cost, or wasted hours.
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