In November 2024, BlendJet announced a product recall and instructed ME to destroy the defective unit and submit proof in order to receive a replacement.On November 13, 2024, I complied immediately. I destroyed the product as instructed and notified BlendJet the same day.I received a confirmation stating that my replacement request had been received and that I would receive another email once the replacement was ready to ship.On November 25, 2024, after I followed up due to no update, I was told there were supply chain issues and that they could not provide any timeframe.On February 11, 2025, I followed up again, asking for an update and even suggesting they send just the base unit if possible.On February 14, 2025, I was informed that:Refunds are not offeredUpgrades are not offeredFull unit replacements are not offeredReplacement kits were on backorderNo timeframe could be providedToday is February 15, 2026. Another Year!!!!!!!!!It has been over 15 months since I destroyed my product at their request.I have received:NO replacement, NO refund, No resolution,NO shipping confirmation, NO follow-up, At this point, this is no longer a “delay.”It is a complete failure to fulfill recall obligations.When a company instructs customers to destroy a product for safety reasons, it assumes full responsibility to provide a timely remedy. Keeping customers waiting indefinitely without a solution is unacceptable.The most concerning part is the lack of accountability. No proactive communication. No updates. No alternatives. Just silence.Consumers should be aware of how this recall has been handled before deciding to purchase from this company.I am still waiting.
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BlendJet® is the inventor of the Original Portable Blender® and has over 1 million customers around the world.