My friend informed me that there was a recall and I followed the online link and submitted a photo of the 2 blenders that I bought from Costco last year. My friend has not received any replacements since she processed it the BEGINNING of 2024! They finally responded to me on February 6 of this year with the same response they have been giving everyone else about "high influx of recall orders, which has caused a backlog and a shortage of kits. We are hoping that transparency and honesty about our current situation will help customers feel more at ease. Being a small company, this recall has impacted us substantially, and we are trying to keep up with demand. Once your base kit ships, you will receive an email with the tracking details. While we do not have a specific timeframe for the shipment at this moment, we appreciate your continued patience and understanding as we work to fulfill your order."How much longer will it take to get my replacement parts since they cannot be used at all now? My friend has been waiting 1-1/2 YEARS! Why are they still being sold at other retail stores? Are they out of business and does a Class Action Lawsuit need to be filed?
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BlendJet® is the inventor of the Original Portable Blender® and has over 1 million customers around the world.