I bought a blendjet in 2023. Was using it and all was good. I then received an email in Feb 2024 stating there was an important safety message. I checked my blendjet serial number and it was one of the affected blenders, so I stopped using it and contacted blendjet whereupon they confirmed to safely dispose of the base unit as it was potentially dangerous. They said I would receive a replacement unit at some point.Having heard nothing for 10 months, I "reached out" to them in December 2024. They replied that I hadn't been forgotten and i would receive an email with shipping details in due course. It's now August 2025, 18 months after the product recall notice. All I can say is that if Blendjet find this wait reasonable, then they really need to review their proud statement about how important customer service is to them. I've accepted I won't be getting a replacement and I've purchased an alternative blender which is working really well. Just wish I'd never bought a blendjet to begin with. They are a waste of space with awful customer service.
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BlendJet® is the inventor of the Original Portable Blender® and has over 1 million customers around the world.