I purchased 2 BlendJets from COSTCO in 2023. When BlendJet revealed that their seal was deficient I forwarded claims as instructed in early January 2024, with pictures of the seals cut in three pieces. From Jan to April 2024 I received updates that they would be replacing them after a "brief hold." I queried periodically but the last time I heard from them was last December.
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BlendJet® is the inventor of the Original Portable Blender® and has over 1 million customers around the world.