Just as many others have described, I also received an email instructing me to destroy the BlendJet I owned and send pictures as proof, in order to receive a new one. In the instructions, it said not to push them for an arrival date as it could take up to 6 weeks to receive the new one. This was in May 2024. I have emailed them several times since then and the only feedback I get is that they are working on it and having trouble with the supply chain. I work in logistics myself and know that it does not take 18 months to receive new products, no matter the issue. And funny enough, they are selling products in stores, meaning they are receiving new products all the time. Terrible customer service. I waited 18 months before I finally bought a new blender from a different company. I will never buy from BlendJet again.
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BlendJet® is the inventor of the Original Portable Blender® and has over 1 million customers around the world.