I have been waiting for a year for my replacement blendjet base that was recalled. The company required that the one I purchased be destroyed to register for a replacement, saying it would be max 6-8 weeks. After 7 months, they claimed it was "supply chain issues" when I reached out. If the materials are the same as the the brand new products they continue to sell to customers every day on their site, how is that possible? Clearly it's cash flow issues, though I would imagine the longer they go without making things right with old customers, it will be harder to attract new ones. After reaching out again this week, a few days short of a year since my replacement "order" was confirmed, they claimed the same thing. I requested a new unit since they are selling those and are clearly available, and they said "these policies are very firm and we will not be able to provide you with a refund or upgrade." This "voluntary" recall was truly deceptive. I just want what I paid for. It boggles my mind that this company is allowed to continue to keep doing business when they owe so many people replacements or refunds.
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BlendJet® is the inventor of the Original Portable Blender® and has over 1 million customers around the world.