Just like all the other 1 star reviews, I have lost all trust in the BlendJet company. They've claimed the same issue for not fulfilling the replacement for over a year now. I've sent 4 seperate emails now receiving useless excuses in return. It's funny how they have issues with the supply chain but have no issues in the supply chain for the new complete units they produce and sale every day. I would have chosen this company over every other company for my personal blender uses until this happened. I will never buy another product from them again and will advise anyone else to avoid them as well. A company that actually cared would've had this issue resolved long ago. All they did by issuing a recall was avoid being sued for selling a potentially dangerous, defective blender by making people destroy the base sealin order to "receive" their replacement. I have never seen a company with such poor customer service as this one. They should've just sent complete new units to begin with to replace them.
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BlendJet® is the inventor of the Original Portable Blender® and has over 1 million customers around the world.