blendjet.com

Recalled and no replacement

Tl;dr: Blendjet recalled their blenders because they were dangerous - the blades could come loose and cause bodily harm. They never honored their promise to replace my blender and many others experienced the same treatment.Storytime: I purchased my Blendjet blender 11/16/21 and received a safety recall notice 12/28/23 - I followed all instructions in the email. Filled out their recall form. Never heard back from Blendjet, never received my replacement blender.I reached out 7/16/24 and asked, "When will I receive my replacement blender?"Blendjet's response: "We want to assure you that your order is not lost. Many orders, including your replacement, are currently on hold. We are actively working to resolve these issues and will continue processing and shipping base kits as soon as inventory is available. Rest assured, you do not need to create a new replacement request. Your order is in progress and will be processed once base kit processing resumes fully. Once your base kit ships, you will receive an email with the tracking details. While we do not have a specific timeframe for the shipment at this moment, we appreciate your continued patience and understanding as we work to fulfill your order."I reached out again 11/23/2024 and asked when my replacement would arrive. I also asked if I could have a refund instead.Blendjet's response: "I am afraid we still do not have an exact date for them to arrive. While I'm not able to provide a specific ETA or date when this will ship, I can absolutely promise that we're putting a ton of effort into getting out replacements. We are still not authorized to issue refunds or upgrades (full new units) for any recall units. We understand this may be disappointing news, but we are committed to resolving this matter. You will receive a shipping confirmation email once your order ships."No word from Blendjet to this day - 2 years later.

Date of experience: Nov 16, 2024