Over the past two years, there has been a noticeable decline in customer service quality for this company. In November, I was advised to wait for the replacement of my two Blend Jet 2 units due to supply chain issues, which extended well beyond the promised four-week timeframe after destroying my original units. I was told to expect the replacements in early March; however, after months of no communication, I discovered that the company has ceased operations. Consequently, they will not be fulfilling warranty replacements for defective units. Despite this, the company continues to sell new products on their website, raising concerns about fairness to their customers.This situation highlights the importance of researching a company's customer service reputation before making a purchase. Given the high cost of the units, at $69.99+taxes CAD each, along with additional accessories purchased over the years, consumers may expect a higher level of support and loyalty from the brand.
Claim your business profile now and gain access to all features and respond to customer reviews.
BlendJet® is the inventor of the Original Portable Blender® and has over 1 million customers around the world.