My experience was extremely disappointing. I ordered roller blinds and faced a production delay without any explanation. The provided shipment tracking number was incorrect, and when the order arrived, the fittings were wrong. It took 9 days for the replacement fittings to come, and they refused to expedite the shipping. The holes in the brackets were misaligned, making it impossible to install the blinds correctly, resulting in the bracket being pulled out of the ceiling. In the end, my partner had to drill through the casing to secure the blind directly to the ceiling. The quality of the blinds was unacceptable, with loose threads and dents in the decorative cassette. Overall, it feels like a cheap product, and I am seeking compensation.
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