Ordered 2 electric roller blinds 02/02. The blinds arrived quickly but parts were missing and to this day (09/02) still have no working blinds. Customer service is useless. Contacted them and explained what was missing and how they couldn’t be paired because the remote sent didn’t correspond with instruction received, eventually after 40 minutes on the phone I was told they would send the correct instructions. I didn’t receive the correct instructions. I phoned again explaining everything that happened and that after researching myself I hadn’t received a QR code . I was asked to send photos which I did and I still haven’t heard from them. Can’t comment on the blinds because haven’t got them installed or working. Wouldn’t recommend the company at all. Customer service is non existent, it’s all AI.
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