I reached out to a company for a Black Friday sale and scheduled a time for someone to measure my windows and arch. They offer arch shades, which is crucial. After several calls with the contractor to finalize the timing, I took time off work for the appointment set between 12-1. At 12:45, after texting the contractor, he informed me it was actually 12-2. He arrived just after 1, which should have raised a red flag. He measured several times, noted the details, and said someone would follow up. Unfortunately, no one did, marking my second concern. Eventually, I received an email saying my measurements were ready, but I encountered an error when trying to log in. I called customer support, who had assisted me on Black Friday, and explained the issue. Then I got an email stating that the contractor couldn't handle arch installations, so they canceled my order. I was left wondering if there was only one contractor available in my area. I would have been fine with just standard blinds if asked. I responded asking if there was another contractor who could assist, but received no reply. This lack of service recovery led to my less than favorable review. Perhaps I avoided a bigger issue by noticing the warning signs.
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