Originally ordered my blinds in July. Took 4 months to get them in November to discover the installer had measured them wrong/ordered the wrong product.
Here we are now in February- 7 months after my $4500 order of 11 custom remote control Roman shades. I have 3 working blinds, 4 blinds that do not respond to the remote, and 3 blinds that the measurements were transposed by the company.
$4500 3 working blinds and 7 useless blinds. Customer service has informed us you cannot reprogram the remote or it voids your warranty. This has been a nightmare. My husband and I work nights and we just want a dark room.
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