I am truly disheartened by my experience with this service. I received a large blind that was defective from the beginning. Despite following all the troubleshooting steps they repeatedly sent me, including removing the motor, the situation only worsened. The antenna broke, the blind became creased, and the original issue was never resolved. It now doesn’t respond at all. Handling a heavy blind alone is difficult and unsafe, yet the service kept asking for more videos and more attempts to fix the product myself. I’ve emailed them several times requesting a refund under the applicable consumer rights legislation, but I’ve received no response. A new product should work properly from the start, and customer service should respond promptly and helpfully. Unfortunately, I have experienced neither. This has been a frustrating and time-consuming ordeal, and I would not recommend this service based on my experience. UPDATE from the service's reply: Thank you for responding, but your reply contains several inaccuracies that I need to correct. First, there was no user error. I followed all the instructions you provided, including the detailed reset steps and removal of the motor. During this process, guided by your own support team, the antenna broke and the blind became creased. The original fault remained, and the blind ultimately stopped responding altogether. This is not the result of improper use; it is the result of a faulty product and troubleshooting that made the situation worse. Second, under the relevant consumer rights legislation, customers do not lose their rights because they have not provided videos. The law states that products must be of satisfactory quality, fit for purpose, and as described. If a product is faulty within 30 days of delivery, the consumer is legally entitled to a full refund. Requests for videos cannot override statutory consumer rights, nor can they be used to delay or avoid issuing a refund. Third, I contacted the service multiple times requesting a refund. Despite this, I received no response for extended periods. Suggesting that I “chose not to provide” information is misleading. I provided photos of the motor, detailed descriptions of the faults, and followed the instructions given, but continually dismantling a heavy blind alone is unsafe and unreasonable. Your reply does not address the core issue: The product was faulty from the outset, your own troubleshooting instructions caused further damage, and I am legally entitled to a refund under the relevant consumer rights legislation. I hope the service will now acknowledge this and finally resolve the matter properly.
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BlindsbyPost have over 25 years’ of experience in the Window Blind manufacturing trade. Starting online trading in 2008, the formation of our company took advantage of the opportunities presented from the internet to offer new customers a service online which significantly cuts overheads, enabling us to offer high quality products at low, affordable prices.
