Review Time
Received my order today for replacement slats with chain and weights. Very pleased, everything well packed and was easy to attach to existing rail. I also added in one larger weight for another existing blind that I purchased many years ago that had a broken weight, fitted perfectly. Very pleased with my order.
I was truly amazed by the quality of the blinds I received. I didn't anticipate anything remarkable and placed my order without much thought, but the entire process was exceptionally smooth. The delivery was prompt, and the final look on my windows is simply breathtaking. I couldn't be more satisfied! Thank you!
The stick fit blinds do not serve their intended purpose. There are noticeable gaps between the blind supports and the windows, which appear to be widening over time. I doubt their longevity and would not consider buying them again.
I opted for next day service for blinds I urgently needed. A week passed with no updates, and after multiple calls during days 4-8, I received no information. The reception is managed by one person who can only contact the factory via email, and she never received a response. In frustration, I ordered from another seller. After sending a cancellation to the original provider, I suddenly got a dispatch email. They invoked the 'custom made no cancellation' policy, leaving me £250 out of pocket. The new blinds arrived simultaneously with the ones ordered two days earlier, taking ten days with no explanation. If they had at least informed me that the order was on its way, I could have waited. Their lack of concern was shocking; they didn't seem to acknowledge any shortcomings in their service.
I am very unsatisfied with my experience with the service. I received a large blind that was defective from the start. Despite following all the troubleshooting steps they repeatedly sent me, including removing the motor, the situation only worsened. The antenna broke, the blind became creased, and the initial issue was never resolved. It now doesn’t respond at all. Handling a heavy blind alone is challenging and unsafe, yet the service kept requesting more videos and additional attempts to fix the product myself. I’ve emailed them several times requesting a refund under the relevant consumer rights legislation, but I haven’t received any response. A new product should function correctly from the start, and customer service should reply promptly and helpfully. Unfortunately, I have encountered neither. This has been a frustrating and time-consuming ordeal, and I would not recommend this service based on my experience. UPDATE from the service's reply: Thank you for your response, but your reply contains several inaccuracies that need correction. First, there was no user error. I followed all the instructions provided, including detailed reset steps and removal of the motor. During this process, guided by your own support team, the antenna broke, and the blind became creased. The original issue persisted, and the blind ultimately stopped responding entirely. This is not due to improper use; it results from a faulty product and troubleshooting that worsened the situation. Second, under the relevant consumer rights legislation, customers do not forfeit their rights for not providing videos. The law states that products must be of satisfactory quality, fit for purpose, and as described. If a product is defective within 30 days of delivery, the consumer is legally entitled to a full refund. Requests for videos cannot override statutory consumer rights, nor can they be used to delay or avoid issuing a refund. Third, I reached out to the service multiple times requesting a refund. Despite this, I received no response for extended periods. Suggesting that I “chose not to provide” information is misleading. I provided photos of the motor, detailed descriptions of the faults, and followed the instructions given, but continually dismantling a heavy blind alone is unsafe and unreasonable. Your reply does not address the core issue: The product was defective from the outset, your troubleshooting instructions caused further damage, and I am legally entitled to a refund under the relevant consumer rights legislation. I hope the service will now acknowledge this and finally resolve the matter properly.
I am truly disheartened by my experience with this service. I received a large blind that was defective from the beginning. Despite following all the troubleshooting steps they repeatedly sent me, including removing the motor, the situation only worsened. The antenna broke, the blind became creased, and the original issue was never resolved. It now doesn’t respond at all. Handling a heavy blind alone is difficult and unsafe, yet the service kept asking for more videos and more attempts to fix the product myself. I’ve emailed them several times requesting a refund under the applicable consumer rights legislation, but I’ve received no response. A new product should work properly from the start, and customer service should respond promptly and helpfully. Unfortunately, I have experienced neither. This has been a frustrating and time-consuming ordeal, and I would not recommend this service based on my experience. UPDATE from the service's reply: Thank you for responding, but your reply contains several inaccuracies that I need to correct. First, there was no user error. I followed all the instructions you provided, including the detailed reset steps and removal of the motor. During this process, guided by your own support team, the antenna broke and the blind became creased. The original fault remained, and the blind ultimately stopped responding altogether. This is not the result of improper use; it is the result of a faulty product and troubleshooting that made the situation worse. Second, under the relevant consumer rights legislation, customers do not lose their rights because they have not provided videos. The law states that products must be of satisfactory quality, fit for purpose, and as described. If a product is faulty within 30 days of delivery, the consumer is legally entitled to a full refund. Requests for videos cannot override statutory consumer rights, nor can they be used to delay or avoid issuing a refund. Third, I contacted the service multiple times requesting a refund. Despite this, I received no response for extended periods. Suggesting that I “chose not to provide” information is misleading. I provided photos of the motor, detailed descriptions of the faults, and followed the instructions given, but continually dismantling a heavy blind alone is unsafe and unreasonable. Your reply does not address the core issue: The product was faulty from the outset, your own troubleshooting instructions caused further damage, and I am legally entitled to a refund under the relevant consumer rights legislation. I hope the service will now acknowledge this and finally resolve the matter properly.
I ordered 2 blinds on the 12th of November. One of them arrived within a few days, which was great. The second blind was supposed to be dispatched the following week. I followed up the day after it was due to ship as I hadn’t received email confirmation. I heard nothing and had to follow up again. I was then informed they were short on parts to complete my order but that they were expected in that day and I would receive my order within 1-2 business days. A shipping label was created and a tracking number issued. Over a week later, the tracking still just shows as label created. Each time I reach out, I’m told it is being escalated to senior management, and I get promised an update the next day, which never comes. I have to follow up daily. They have essentially lost my blind but say they cannot refund me as it has been dispatched. Soon it will be a month since I ordered it. The first blind was a positive experience, but I cannot recommend this service as you may end up in the same situation as me, spending money but not receiving the goods. I have tried to be patient before leaving this review. I will now have to claim my money back via my credit card company.
I ordered 4 Venetian blinds last Friday and paid an extra fee for express dispatch since I needed them urgently. The blinds were dispatched the following Tuesday, and now it’s Saturday, and I still have not received my order. I received a message from the delivery company used by the service, stating that delivery would be on Wednesday, but no one showed up. Since then, I have checked the tracker daily, which says delivery is due today, but still, no delivery has been made. I called the service, and they said they emailed the delivery company to ensure delivery occurred by Friday, but nothing has happened. Today is Saturday, and it’s the fourth day with the tracker indicating delivery is due again, yet I have stayed in all day, and nothing has arrived. When I spoke to someone at the service, they mentioned I paid extra for express dispatch. This is extremely misleading, as they implied that express dispatch would expedite my order, but that has not been the case at all. I ordered blinds from another company last week, and they were delivered on the stated day without any issues. I regret using this service; it has been one of the worst experiences I’ve had. I should have chosen another company to avoid all this stress. Never again.
UPDATE IN RESPONSE: PLEASE REFER TO YOUR ORIGINAL EMAIL RESPONSE TO ME - YOU WILL FIND THERE WAS NOT ONE APOLOGY OR ACCOUNTABILITY MADE BY YOU! IT WAS A COLD AND HARSH REPLY. ONLY WHEN I RESPONDED TO THAT EMAIL (IN A FRUSTRATED MANNER) WAS I GIVEN AN APOLOGY FOR 'THE DELAY IN RESPONDING', NOT FOR THE ERROR YOU MADE?!! WHICH RESULTED IN MORE ADMIN FOR ME AND MORE WORK FOR ME. THE RESPONSE TO MY EMAIL CAME DAYS LATER, AND I DID NOT RECEIVE THE CORRECT CHAINS FOR ANOTHER WEEK AFTER YOU REPLIED. FURTHERMORE, I WAS NOT GIVEN AN ALTERNATIVE OPTION BY YOU OTHER THAN TO FIX THE CHAINS MYSELF. I WAS ASKED IF I WAS COMFORTABLE DOING SO BUT WITH NO ALTERNATE SOLUTION, SO OF COURSE, I SAID YES AS I WANTED THE MISTAKE FIXED ASAP. I CAN SEE THERE IS STILL NO ACCOUNTABILITY ON YOUR PART BUT EXCUSES. YOU MADE THE MISTAKE - OWN IT! ORIGINAL REVIEW: Ordered 4 blinds, and 2 came with the wrong chain (I ordered and paid for silver, and they arrived with standard white ones). The issue (which I explained to them with photos) was that there was a set of 3 windows next to each other, so it looked odd to have 1 silver chain and 2 white chains that stood out so much. When I eventually heard back from them, there was no apology whatsoever. They made a mistake, which required me to do additional admin and follow up, yet they showed no decency to apologize. Moreover, it took a while to send out the correct chains, and I had to manually fix these on myself. Considering they made the mistake and I had to follow up for the correct chains (with more emails and photos), I was then made to fix the chains onto the 2 blinds myself once they arrived. No accountability or apology. Terrible customer service. I will not be ordering from them again.
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BlindsbyPost have over 25 years’ of experience in the Window Blind manufacturing trade. Starting online trading in 2008, the formation of our company took advantage of the opportunities presented from the internet to offer new customers a service online which significantly cuts overheads, enabling us to offer high quality products at low, affordable prices.
