UPDATE IN RESPONSE: PLEASE REFER TO YOUR ORIGINAL EMAIL RESPONSE TO ME - YOU WILL FIND THERE WAS NOT ONE APOLOGY OR ACCOUNTABILITY MADE BY YOU! IT WAS A COLD AND HARSH REPLY. ONLY WHEN I RESPONDED TO THAT EMAIL (IN A FRUSTRATED MANNER) WAS I GIVEN AN APOLOGY FOR 'THE DELAY IN RESPONDING', NOT FOR THE ERROR YOU MADE?!! WHICH RESULTED IN MORE ADMIN FOR ME AND MORE WORK FOR ME. THE RESPONSE TO MY EMAIL CAME DAYS LATER, AND I DID NOT RECEIVE THE CORRECT CHAINS FOR ANOTHER WEEK AFTER YOU REPLIED. FURTHERMORE, I WAS NOT GIVEN AN ALTERNATIVE OPTION BY YOU OTHER THAN TO FIX THE CHAINS MYSELF. I WAS ASKED IF I WAS COMFORTABLE DOING SO BUT WITH NO ALTERNATE SOLUTION, SO OF COURSE, I SAID YES AS I WANTED THE MISTAKE FIXED ASAP. I CAN SEE THERE IS STILL NO ACCOUNTABILITY ON YOUR PART BUT EXCUSES. YOU MADE THE MISTAKE - OWN IT! ORIGINAL REVIEW: Ordered 4 blinds, and 2 came with the wrong chain (I ordered and paid for silver, and they arrived with standard white ones). The issue (which I explained to them with photos) was that there was a set of 3 windows next to each other, so it looked odd to have 1 silver chain and 2 white chains that stood out so much. When I eventually heard back from them, there was no apology whatsoever. They made a mistake, which required me to do additional admin and follow up, yet they showed no decency to apologize. Moreover, it took a while to send out the correct chains, and I had to manually fix these on myself. Considering they made the mistake and I had to follow up for the correct chains (with more emails and photos), I was then made to fix the chains onto the 2 blinds myself once they arrived. No accountability or apology. Terrible customer service. I will not be ordering from them again.
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BlindsbyPost have over 25 years’ of experience in the Window Blind manufacturing trade. Starting online trading in 2008, the formation of our company took advantage of the opportunities presented from the internet to offer new customers a service online which significantly cuts overheads, enabling us to offer high quality products at low, affordable prices.
