I ordered 4 Venetian blinds last Friday and paid an extra fee for express dispatch since I needed them urgently. The blinds were dispatched the following Tuesday, and now it’s Saturday, and I still have not received my order. I received a message from the delivery company used by the service, stating that delivery would be on Wednesday, but no one showed up. Since then, I have checked the tracker daily, which says delivery is due today, but still, no delivery has been made. I called the service, and they said they emailed the delivery company to ensure delivery occurred by Friday, but nothing has happened. Today is Saturday, and it’s the fourth day with the tracker indicating delivery is due again, yet I have stayed in all day, and nothing has arrived. When I spoke to someone at the service, they mentioned I paid extra for express dispatch. This is extremely misleading, as they implied that express dispatch would expedite my order, but that has not been the case at all. I ordered blinds from another company last week, and they were delivered on the stated day without any issues. I regret using this service; it has been one of the worst experiences I’ve had. I should have chosen another company to avoid all this stress. Never again.
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BlindsbyPost have over 25 years’ of experience in the Window Blind manufacturing trade. Starting online trading in 2008, the formation of our company took advantage of the opportunities presented from the internet to offer new customers a service online which significantly cuts overheads, enabling us to offer high quality products at low, affordable prices.
