I am very unsatisfied with my experience with the service. I received a large blind that was defective from the start. Despite following all the troubleshooting steps they repeatedly sent me, including removing the motor, the situation only worsened. The antenna broke, the blind became creased, and the initial issue was never resolved. It now doesn’t respond at all. Handling a heavy blind alone is challenging and unsafe, yet the service kept requesting more videos and additional attempts to fix the product myself. I’ve emailed them several times requesting a refund under the relevant consumer rights legislation, but I haven’t received any response. A new product should function correctly from the start, and customer service should reply promptly and helpfully. Unfortunately, I have encountered neither. This has been a frustrating and time-consuming ordeal, and I would not recommend this service based on my experience. UPDATE from the service's reply: Thank you for your response, but your reply contains several inaccuracies that need correction. First, there was no user error. I followed all the instructions provided, including detailed reset steps and removal of the motor. During this process, guided by your own support team, the antenna broke, and the blind became creased. The original issue persisted, and the blind ultimately stopped responding entirely. This is not due to improper use; it results from a faulty product and troubleshooting that worsened the situation. Second, under the relevant consumer rights legislation, customers do not forfeit their rights for not providing videos. The law states that products must be of satisfactory quality, fit for purpose, and as described. If a product is defective within 30 days of delivery, the consumer is legally entitled to a full refund. Requests for videos cannot override statutory consumer rights, nor can they be used to delay or avoid issuing a refund. Third, I reached out to the service multiple times requesting a refund. Despite this, I received no response for extended periods. Suggesting that I “chose not to provide” information is misleading. I provided photos of the motor, detailed descriptions of the faults, and followed the instructions given, but continually dismantling a heavy blind alone is unsafe and unreasonable. Your reply does not address the core issue: The product was defective from the outset, your troubleshooting instructions caused further damage, and I am legally entitled to a refund under the relevant consumer rights legislation. I hope the service will now acknowledge this and finally resolve the matter properly.
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BlindsbyPost have over 25 years’ of experience in the Window Blind manufacturing trade. Starting online trading in 2008, the formation of our company took advantage of the opportunities presented from the internet to offer new customers a service online which significantly cuts overheads, enabling us to offer high quality products at low, affordable prices.
