I opted for next day service for blinds I urgently needed. A week passed with no updates, and after multiple calls during days 4-8, I received no information. The reception is managed by one person who can only contact the factory via email, and she never received a response. In frustration, I ordered from another seller. After sending a cancellation to the original provider, I suddenly got a dispatch email. They invoked the 'custom made no cancellation' policy, leaving me £250 out of pocket. The new blinds arrived simultaneously with the ones ordered two days earlier, taking ten days with no explanation. If they had at least informed me that the order was on its way, I could have waited. Their lack of concern was shocking; they didn't seem to acknowledge any shortcomings in their service.
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BlindsbyPost have over 25 years’ of experience in the Window Blind manufacturing trade. Starting online trading in 2008, the formation of our company took advantage of the opportunities presented from the internet to offer new customers a service online which significantly cuts overheads, enabling us to offer high quality products at low, affordable prices.
