I contacted Blinds Direct after one of our pleated blinds malfunctioned. I needed to confirm the dimensions and order a replacement, as our model seemed discontinued.
On checking my previous order the young lady said that It was still in warranty by about three weeks so it should be replaced free of charge. Could I forward some images of the failed blind, which I did.
I rang to confirm they had the images and was transferred to the correct section.
All the dimensions were confirmed and I made a choice of blind as near as possible to the failed unit.
The order was raised by the gentleman I spoke with and he advised there would be no charge also giving me an anticipated delivery date.
I received regular updates and the blind arrived yesterday in advance of the target date.
Amazingly the fittings of new blind are an absolute direct replacement for the failed unit, so it took me longer to unpack the blind than to fit it.
All covered under their totally honest and bombproof warranty.
Thank you so much Blinds Direct, for your helpful service and for honouring the warranty so close to its expiry.
"Just the best for Blinds"
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From our dedicated facility in the heart of Yorkshire, we proudly manufacture over 15,000 home furnishings every week. Unlike many of our competitors, almost all of our products are handmade right here in the UK, crafted by our talented team who use only the finest materials and proven manufacturing techniques. By selling exclusively online, we are able to offer the best prices possible, saving our customers up to 70% off high street prices.
Our collection of made to measure blinds, curtains, cushions, lamp shades and more is defined by quality and craftsmanship, guaranteed to stand the test of time. With thousands of styles, fabrics and colours, we’re confident that we offer the best selection of made to measure blinds online in the UK.See more
