I ordered 6 blinds from Blinds Online Australia and 2 arrived faulty.My emails went completely unanswered. I had to wait on hold for over an hour, only to get disconnected, and only got through on the third attempt. The customer service agent was unfriendly and didn’t seem to feel an apology was necessary because replacements were being arranged.I was told a new motor for the electric blind would be couriered out.. a week later it hadn’t arrived. When I called again (after another long hold), I was told the new motor hadn’t actually been ordered. I’m also still waiting on the second faulty blind to be resent.Very disappointing experience, with no genuine apology or acknowledgment of the inconvenience caused.
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Supplier of Custom Made Roller Blinds, Vertical Blinds, Sunscreen Blinds, Venetian Blinds, Roman Blinds and Curtains. Manufacturer of blinds and curtains to suit all window sizes.
