Review Time
(1) Misleading advertising.
Their website asked the customer to enter the desired length and width of the blind, to the nearest mm, and stated that the blind came in a minimum length of 400mm. Yet, inconsistently, the buried 'fine print' said that there were only five set lengths, starting at 1200mm. I wonder how many other customers have carefully measured and entered their length size, at or above the stated minimum (400mm), only to receive a blind up to three times as long (1200 mm)?
(2) Poor customer service
When I pointed out that their website was confusing, they just ignored me.
(1) Misleading advertising. Their website asked the customer to enter the desired length and width of the blind, to the nearest mm, and stated that the blind came in a minimum length of 400mm. Yet, inconsistently, the buried 'fine print' said that there were only five set lengths, starting at 1200mm. I wonder how many other customers have carefully measured and entered their length size, at or above the stated minimum (400mm), only to receive a blind up to three times as long (1200 mm)?(2) Poor customer serviceWhen I pointed out that their website was confusing, they just ignored me.
It's just about their online/phone service, which is so bad! We have a broken part, covered by warranty, call the number 1300 761 179 Hi I'm Buddy, virtual assistance how can I help you today? Tell him what you want and he says I'll connect you with an agent - says you are 5th in the queue every time and then says, do you want a call back? Press 1, callback does not come! I've been on hold now for 50.56 minutes and got sick of waiting so have hung up. How hard is it?
WARNING DO NOT BUY FROM TUISS BLINDS ONLINE !!!!Sandra the manager is very good and experienced at wasting your time and taking your money without delivering what you ordered!The blind delivered did not meet reasonable expectations. Despite having all the correct information needed to fix the issue, the company has repeatedly delayed, deflected responsibility, and avoided providing a proper resolution.Instead, they offered a token “goodwill discount” to reorder — effectively asking me to pay again to correct their mistake. Communication has been slow, evasive, and feels deliberately drawn out.This has been a frustrating and time-wasting experience. If you value honesty, accountability, and genuine customer service, I strongly recommend avoiding this company at all costs!!
I ordered a made-to-measure recess blind from Tuiss Blinds Online NZ. (I double checked the website before doing this review so I know I am reviewing the right company)The blind supplied is too short and cannot be installed correctly. I provided 13 clear photos showing the issue, including measurements, and have followed up with multiple emails and phone calls.Instead of resolving the functional problem, the response has focused on measurement debate rather than addressing the fact the blind does not install or tension properly.Based on my experience, I would not recommend ordering from this company. The process has been frustrating and unnecessarily drawn out.I am now seeking a refund under the Consumer Guarantees Act.Note: Although marketed as a NZ business, the company operates from Australia, which has made resolution more difficult.
I ordered 6 blinds from Blinds Online Australia and 2 arrived faulty.My emails went completely unanswered. I had to wait on hold for over an hour, only to get disconnected, and only got through on the third attempt. The customer service agent was unfriendly and didn’t seem to feel an apology was necessary because replacements were being arranged.I was told a new motor for the electric blind would be couriered out.. a week later it hadn’t arrived. When I called again (after another long hold), I was told the new motor hadn’t actually been ordered. I’m also still waiting on the second faulty blind to be resent.Very disappointing experience, with no genuine apology or acknowledgment of the inconvenience caused.
I ordered 4 sets of custom blinds. Only 1 showed up, even though all blinds say they were dispatched and have the same tracking number.The 1 blind i did receive is the incorrect size. I've submitted 2 support tickets, called numerous times and cannot reach anyone! Currently sitting on hold and i'm at over an hour wait time.My first support ticket I lodged over 10 days ago, and have received DAILY marketing wanting me to buy more blinds... then today get asked to submit a review about their handling of my support ticket... which they haven't yet responded to,
Would not recommend, the retractable flyscreen had a weak plastic lower bar, which had flimsy and difficult to secure plastic clips holding it down which have to be used every time you raise or lower the flyscreen. I spent 40 min on the phone waiting to speak to them, then emailed them on 9/2 and 16/2, still no reply other than auto acknowledgement. I have asked for a refund and return it but I still hear nothing, amazing lack of customer contact and very disappointing. I went there as I have previously bought blinds there which were good, and customer service was good then too but guess things change over time.Update 26/2. I’ve now received a full refund from Tuiss so I’m please to advise this is now resolved.
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Supplier of Custom Made Roller Blinds, Vertical Blinds, Sunscreen Blinds, Venetian Blinds, Roman Blinds and Curtains. Manufacturer of blinds and curtains to suit all window sizes.
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