I cancelled my order on 3/5/2026 at 9:00 am.Support chat confirmed that my order was cancelled and I would not be charged. At 10:15 am I was charged for a refill that I cancelled because there support chat didn't recognize that the order was cancelled. I was told for a second time that the order was cancelled and a refund would be processed in 3-5 business days. It is now the 5th business day and the order is still showing pending and the refund has not been processed. Support has escalated for the 3rd time and I am now being told someone will contact me in 24 hours. Why should I have to reach out multiple times for a refund when i never should have been charged in the first place.
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