I never received my parcel. I inquired about an update, and the response was just a single image of a lorry being loaded. The package was marked as delivered on December 11th, yet as of January 16th, I still haven't received it. It turns out the parcel was delivered over an hour away, despite my address being clearly stated on the order and verified by the postal service during their investigation. The proof of delivery was the same image of the lorry that they had previously sent as an update. They have since ignored my emails and only respond with the same tracking link. My main concern isn't the delivery issue, which might be the postal service's fault, but rather the shocking lack of communication and professionalism I've encountered.
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