Placed order Jan 26. Messaged Feb 3rd through email and website chat, no response. Messaged again Feb 4. Was told one product sold out, but that new stock had arrived and package would ship Thursday 5th, and I would be provided a tracking number. No tracking number provided Thursday Or Friday. Saturday no response. It’s now been almost two weeks since I placed my order and there is zero follow through, and they don’t even follow what their own shipping guidelines state on the website. I would honestly skip their prices and just buy locally.
Edit: based on response from their reply: there was no communication on your part to inform me of the delay until I reached out to you guys. And was ignored for over 24 hours, and then subsequently 48 hours. i messaged during your business hours that were posted on your website, on both email and chat. Now rather than admit a mistake, or communicate tracking information as requested, they have just deflected in their response cancelled my order behind the scenes. And honestly? I’m glad. I just hope I actually receive my refund. I have reported them to the BBB and highly suggest anyone else with similar experiences do The same.
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