The customer service is great; I had a question regarding my order and was answered right away. If you're expecting your order to be delivered 'overnight', it's not going to happen. The waiting time is worth it - I like the knife, although I was a little confused about closing it. However, Lexie sent me a short video explaining the closing mechanism, which is so simple. Overall, a great experience and would recommend - don't sweat the shipping time. Tom
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