I had a mixed experience with Bloomex.
The main issue was billing: although the website is Canadian (.ca), I was charged in USD without proper disclosure, resulting in an overcharge of roughly +30%. This is misleading and should be made much clearer. (1/5)
However, after involving the Better Business Bureau (BBB), the situation was handled very quickly. Bloomex issued a refund for the price difference within approximately 3 hours. This was efficient and fair. (5/5)
Delivery itself was on time, which I appreciated. (4/5)
The bouquet was fresh and overall nice, but it did not exactly match the order. The roses were a different color and one type of flower was missing. (3/5)
Overall, a mixed experience: good product quality and fast resolution once escalated, but problematic billing transparency.
Tip for other customers: if you encounter incorrect charges, consider contacting the BBB – it made a significant difference in my case.
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