Review Time
They were unable to deliver the flowers to the address that was provided (and confirmed) on the date of a very good friends birthday. While this is understandable, getting them redelivered has been beyond difficult! The chat on their website was useless and speaking with Chandsy on the toll free number is painful! All this to then be asked to call THEM back to pay an additional delivery fee for a different day due to THEM not delivering! I had been on hold for 10 minutes just to get through and now I have to call the toll free number back after they send me an invoice for the additional fee to be paid. This process is beyond annoying and has taken hours to sort out - she wasn't even able to guarantee when I would recieve the invoice and I was unable to pay over the phone. Very bizarre system. Very unimpressed. I fear the flowers won't be best quality either as I have noticed some wilting in the past on bouquets that were delivered on time!
Beware of Bloomex and Florist.ca. The flowers delivered were not even close to the one I ordered/paid for. When contacted, all they did was offer an in-store credit. I asked for a partial refund and they refused.
Wish I could show you pics of what I ordered and what I got. Complete night and day difference. $110.00 bouquet of flowers and my mom got $15.00 grocery store flowers. Had to reorder from another store to get her new ones.
Not sure how this company can still be operating after 4K+ one-star reviews
I work in long term care, I had a resident purchase a bouquet on Feb 13 for her mother who lives in another home. The delivery driver took the flowers to the wrong home. No apology, no refund, only a store credit which didn't even cover half the cost. I'm not sure if these crooks are in the business of ripping seniors off, but if you are looking for decent flowers don't use this business.
Would never use this company again my fault for not reading the reviews before placing an order within this company. My order was late by three days no surprise there as plenty of reviews have said this also when my order finally arrived everything was broken. They did not want to rectify the situation whatsoever, and when they finally emailed me back, all they told me was information. I already knew which was basically my order regurgitated back to me in their own words, which did not solve the problem or offer any help or suggestions on how to fix the problem. To all who view their site please save yourself a headache and your money and do not order from here. Flowers are garbage price prices aren’t as cheap as they claim to be. And this company is literally just a headache. Quality does not match what they claim on their site and their customer service is crap.
So my husband ordered me purple roses through Bloomex. They were to be delivered valentines day sat feb 14th . Fri he gets a text saying they will arrive today .keep in mind i travel for work and we had arranged for me to come home sat for valentines .Friday after speaking with the delivery guy he says they told me to me them back and would be delivered a fresh bouquet sat! Sat no flowers arrived. Bloomex tried to say at 310pm someone refused delivery lol shawn has text message from hours before of driver saying they said bring them back etc nothing came sat or sun and of course Monday was family day. Tues finally arrives and yaaay they are finally coming ... when he ordered he accidentally ordered 2 vases but didnt care lol now I'll have 2 . Flowers come Tues late afternoon...only one vase ...and im not sure if the person was colour blind but they are pink ...and dingy 😢😤 of course cause valentines was now 3 days ago. We are now only thurs and they are already turning brown...I was not gonna say anything but to fix this all they gave him a 23 dollar credit ?!?! First 3 are from wed morning last 2 are from this morning. He works hard for his money and was so happy to surprise and thanks to bloomex the poor man had disappointment after disappointment
The worst business I have ever dealt with in my life. They are disgusting people. I spent over $200 dollars on a bouquet and the sent the wrong bouquet, they sent cheaper flowers. They promised to give me in store credit, no one got back to me after almost 2 months, I called in multiple times and experienced the rudest customer service in my life. They have no manners and barely speak English.
I would give this company negative stars if it was available. Not only did my valentines order get "delayed", but when I called to inquire about the missed delivery I was promised it would arrive the following morning. When it still didn't arrive and I called again, I was hung up on. So I called again only to be told it could be delivered later in following week. I promptly rejected the order and demanded a full refund. Needless to say the flowers arrived almost a week later, dead, and not even what I had originally ordered. This company is a scam. Convenient, maybe but I have learned my lesson and will shop locally from now on. The customer service is ignorant as is most 3rd party companies these days. Sadly no-one cares about the customer any more. Save your sanity and don't use this company.
Donot order from bloomex at all from any location .It will ruin your big day i placed an order for Valentine’s day for my fiancee they didn't delivered my order and then i got email it was delivered. He never received anything from them i spent like 176$ .its a terrible customer service as well nobody answers your call and i am still waiting to get connected to them to get my refund .It's a terrible company plus terrible customer service beaware donot order anything from them its a big scam .
Flowers are nonesence, no stems just flower heads with 2" stems. Charged extra to deliver on saturday but delivered them on friday. Dishonest company with poor quality product. The last time the vase showed up broken this time flowers are crap. Avoid this company.
I have used this company 8 times. The second time they sent dead flowers but at least replaced them after I complained. The 5 time the flowers never arrived. The latest time exactly the same. Customer care is NONE existent. The company has had enough chances with me and I will NEVER use them again.
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