bloomex.ca

I called Bloomex on March 27th to ensure flowers could be delivered to my mother’s rural Alberta add

I called Bloomex on March 27th to ensure flowers could be delivered to my mother’s rural Alberta address for her birthday on March 30th. The representative, Andrea, confirmed she entered the address and explicitly told me delivery was available and would arrive on the requested date.

That was false.

On March 30th—my mom’s birthday—I received a message saying they could no longer deliver that day and that rural deliveries only happen Tuesday–Thursday. Suddenly, the delivery was pushed to March 31st with an “upgrade” (never explained). At that point, I had no choice but to accept, despite being frustrated that I had clearly been misled.

Later, I received an email saying the order was handed to Purolator. I notified my mom to stay home the next day. She and my dad waited all day—no delivery.

That evening, after hearing nothing from Bloomex, I tracked the package myself using the original email. That’s when I discovered the flowers had been dropped at a distribution center 25 minutes away from my parents’ home—the same address I was told they deliver to. No delivery attempt, no notice left, no communication.

So now the flowers were not only late—but required my parents to interrupt their work and farm responsibilities to go pick them up the next day. Three days late for a birthday delivery.

When I contacted Bloomex to request a refund, it was refused. Despite being misled at the time of purchase and a complete failure in service, they only offered store credit. Why would I ever use a company again that lies to secure a sale and then refuses accountability?

To be fair:
• Andrea was polite, but either misinformed or dishonest about delivery capabilities.
• Fred was helpful and genuinely tried to resolve the issue, even escalating it—but his supervisor refused the refund.
• Annie, however, was dismissive, rushed, and clearly uninterested in helping.

To make matters worse, when my parents finally picked up the order, the flowers were not fresh, and the “upgrade” was a box of yogurt-covered pretzels. Completely unacceptable considering we ordered $140 worth of three dozen long-stem yellow roses for a birthday delivery days earlier.

This was an incredibly disappointing experience from start to finish. Lack of transparency, poor communication, failed delivery, and zero accountability. Save your money and go elsewhere.

Date of experience: Apr 06, 2026