They were unable to deliver the flowers to the address that was provided (and confirmed) on the date of a very good friends birthday. While this is understandable, getting them redelivered has been beyond difficult! The chat on their website was useless and speaking with Chandsy on the toll free number is painful! All this to then be asked to call THEM back to pay an additional delivery fee for a different day due to THEM not delivering! I had been on hold for 10 minutes just to get through and now I have to call the toll free number back after they send me an invoice for the additional fee to be paid. This process is beyond annoying and has taken hours to sort out - she wasn't even able to guarantee when I would recieve the invoice and I was unable to pay over the phone. Very bizarre system. Very unimpressed. I fear the flowers won't be best quality either as I have noticed some wilting in the past on bouquets that were delivered on time!
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