Ordered a specific floral arrangement and paid same day delivery fee, email received later that day to advise same day delivery not available and also out of stock of arrangement ordered, offered refund of same day delivery and complimentary vase or gourmet product to be added. When I asked for delivery date my email was not replied to. Requested cancellation via chat and email a day later after receiving another email stating flowers ordered not available and a substitute would be used. Rang call centre and requested cancellation and full refund, call centre kept repeating that cancellation would be sent but avoided the word refund by saying I would get an email received cancellation, upon my insistence she said cancellation AND refund. ( not holding my breath). SCAM business tactics. Would generally read reviews for travel,accommodation etc but assumed floral order safe, now wishing I had read reviews, Beyond dissapointed 😡
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