DISGUSTING COMPANY!!!!
Ordered from Bloomex Australia on 31/03/2026, spending $93.45 for a sympathy arrangement with the expectation of next-day delivery, as advertised.
Shortly after placing the order, I received an email stating they were unable to meet that delivery timeframe and offering alternative options, none of which were suitable—particularly given the time-sensitive nature of a sympathy delivery.
I requested a refund as the service could not be fulfilled as promised, but this was refused. I then asked for a store credit so I could redirect the order to a different address, and was told this would take 24 hours to process, which is unacceptable in these circumstances.
This was meant to be a gesture of sympathy during a difficult time, and the failure to deliver as promised, combined with the lack of a timely resolution, made the experience particularly disappointing. I would not recommend based on this experience.
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