Firstly, I was informed that the flowers would be upgraded; however, the bouquet delivered did not reflect this and appeared below expectations in terms of quality and presentation.
Secondly, I had specifically ordered chocolates, but instead, biscuits were delivered. This is a significant error and not what was requested.
Lastly, the birthday message I provided was altered. The delivered message contained question marks that I did not include, which affected the overall presentation of the gift.
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