I placed an order for 3 pairs of high end mens sneakers totaling $1906.74. Bloomingdale's decided to reward my account with $425 reward points, as a "thank you for your business", which I did not ask for. Assuming the "thank you reward points" were earned due to my significant purchase order of $1906.74, I placed another order, as the sizes that came were over regular ones. When I decided to return the one of my orders, that did not fit, due to oversized dimensions of the sneakers, my visa was only credited partially, with a $432.56 deductible. I called Bloomingdale's and was advised, that actual dollar amount deductible was taken in exchange for $425 Loyallist rewards points, which I did not ask for and did not consent to purchasing or converting my actual ccard dollars into reward points. Then I was advised by Bloomingdale's manager, that if the order with reward points purchase is returned, all the original credit card charges will be reverted/credited back to my visa card. After all my orders were returned , Bloomingdale's refused to credit my original Visa credit card order in full, converting/upselling me my actual $432.56 Visa credit card dollars into a 180 days expiring reward points. After spending 3hours 15 min and 48 sec on a single phone call with various Bloomingdale's outsourced representatives and managers, some of which barely spoke and understood the issue in english, I was advised that the issue is escalated to another mysterious management level for correction of wrong transaction. After being a loyal Bloomingdale's customer for 35 years, this matter appears absolutely shocking and disappointing customer service and the example of scamming business practices. Hope this unpleasant instance is addressed with corporate management for correction.
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