Review Time
I purchased a "Simple Human Sensor
Mirror" at the end of November, 2025. The order was placed at the Bloomingdale's store and delivered to my home address in early December 2025.
The mirror started malfunctioning some 2 months later. Bloomingdale's customer service refused a refund or exchange for the product because their return policy is 30 days. So, Bloomingdale's is selling electronics but does not guarantee the quality? What a deception! Walmart, for example, has 90 days return policy.
I placed an order for 3 pairs of high end mens sneakers totaling $1906.74. Bloomingdale's decided to reward my account with $425 reward points, as a "thank you for your business", which I did not ask for. Assuming the "thank you reward points" were earned due to my significant purchase order of $1906.74, I placed another order, as the sizes that came were over regular ones. When I decided to return the one of my orders, that did not fit, due to oversized dimensions of the sneakers, my visa was only credited partially, with a $432.56 deductible. I called Bloomingdale's and was advised, that actual dollar amount deductible was taken in exchange for $425 Loyallist rewards points, which I did not ask for and did not consent to purchasing or converting my actual ccard dollars into reward points. Then I was advised by Bloomingdale's manager, that if the order with reward points purchase is returned, all the original credit card charges will be reverted/credited back to my visa card. After all my orders were returned , Bloomingdale's refused to credit my original Visa credit card order in full, converting/upselling me my actual $432.56 Visa credit card dollars into a 180 days expiring reward points. After spending 3hours 15 min and 48 sec on a single phone call with various Bloomingdale's outsourced representatives and managers, some of which barely spoke and understood the issue in english, I was advised that the issue is escalated to another mysterious management level for correction of wrong transaction. After being a loyal Bloomingdale's customer for 35 years, this matter appears absolutely shocking and disappointing customer service and the example of scamming business practices. Hope this unpleasant instance is addressed with corporate management for correction.
I received a gift from my sister and wanted to exchange it for a smaller size, different color but after about 15 or 20 minutes on the phone, The Man! says he has to call my sister for permission which I think is absolutely absurd! Why would I do that when she sent me a nice gift and I just need a different size what a hassle and really quite bad customer service that they require this. I’ve been shopping at Nordstrom and was thinking of starting to shop at Bloomingdale’s instead but now there’s no way that’s going to happen as I will not shop here with these old-fashioned rules! Bloomingdale’s is not for me so I will return the robe instead! Will they have to call for that?Ugh! I had an order number. This is just bad customer relations on every level! This will contribute to their demise!
I placed an order for 3 pairs of high end mens sneakers totaling $1906.74. Bloomingdale's decided to reward my account with $425 reward points, as a "thank you for your business", which I did not ask for. Assuming the "thank you reward points" were earned due to my significant purchase order of $1906.74, I placed another order, as the sizes that came were over regular ones. When I decided to return the one of my orders, that did not fit, due to oversized dimensions of the sneakers, my visa was only credited partially, with a $432.56 deductible. I called Bloomingdale's and was advised, that actual dollar amount deductible was taken in exchange for $425 Loyallist rewards points, which I did not ask for and did not consent to purchasing or converting my actual ccard dollars into reward points. Then I was advised by Bloomingdale's manager, that if the order with reward points purchase is returned, all the original credit card charges will be reverted/credited back to my visa card. After all my orders were returned , Bloomingdale's refused to credit my original Visa credit card order in full, converting/upselling me my actual $432.56 Visa credit card dollars into a 180 days expiring reward points. After spending 3hours 15 min and 48 sec on a single phone call with various Bloomingdale's outsourced representatives and managers, some of which barely spoke and understood the issue in english, I was advised that the issue is escalated to another mysterious management level for correction of wrong transaction. After being a loyal Bloomingdale's customer for 35 years, this matter appears absolutely shocking and disappointing customer service and the example of scamming business practices. Hope this unpleasant instance is addressed with corporate management for correction.
I ordered a pair of expensive jeans online that were marked down. Even on sale, they were a bit pricey but it’s a favorite brand of mine that wait to catch on sale.What arrived was a pair of Calvin Klein jeans that someone had clearly switched the tags on. The 2 items look NOTHING alike either. I’m guessing someone bought the expensive jeans and then brought in a cheap pair of jeans with the tag for the expensive ones attached and successfully go a return. I would expect better from Bloomingdale’s.I contacted customer service via chat and that was just a frustrating experience. I sent pictures of what I ordered VS what I received and they thought the issue was that the security tag was left attached to the item. I got nowhere with the chat so simply gave up. I have submitted a return and a complaint but I am certain the item is no longer available.I have shopped with this company for years but I am done. Beware if ordering online!
I have a Macy’s partner credit card with a 100% payment history, no returns ever. My credit score is around 800 and fluctuates slightly, as expected. I made one order on Bloomingdale’s — it was canceled. Initially it was a forwarder, but if that is an issue, stores usually say so. I made a second order to a different address. To avoid any ambiguity, I changed the address to my friends’ home — closer and more logical than shipping a single pajama set across the country. That order was canceled as well. Customer service agents genuinely tried to help but could not fix anything. I spoke with a supervisor who promised to run some kind of “re-evaluation” and told me she would email me the results. I had heard that such promises are sometimes made, but had never experienced it myself. Unfortunately, I don’t remember her name. There was no re-evaluation and no email. She simply brushed me off and lied. She mentioned some “address mismatch.” I contacted my bank directly — they confirmed that all billing information is correct, exactly as shown in my account and in the screenshots I provided. I was also fully willing to change the payment method if needed. I have never made cancellations, suspicious orders, or anything even remotely questionable. The next morning I called again. The agents tried very hard to help. I asked for a supervisor. His name was Anthony (possibly fake). He refused to provide a last name and behaved openly disrespectfully. He claimed they had sent me a paper letter explaining everything. I asked for a tracking number. I also asked how they supposedly mailed it to my home address if they claim they don’t trust that address as my billing address. Of course, no letter was sent, and none will ever arrive. They lie calmly and without hesitation. It is very clear that this company is fully controlled by a rigid automated system that simply cuts off people who look “different” according to some internal script. There is no evidence that this system meaningfully reduces fraud. Professional fraudsters adapt, mimic approved behavior, and understand algorithms. Ordinary customers get caught randomly, as statistical outliers. I will not do business with a broken site like this. The only response to such practices is to vote with your dollars. Otherwise, it will continue exactly like during COVID: first forcing people to stay home, now conditioning them to behave identically online. I hear Bloomingdale’s is heading toward bankruptcy. If this is how they treat honest customers — that outcome is well deserved.
If I could give zero stars I would. Ordered shoes online but wanted to return in store. Nightmare. First staff had no idea where I should return an online order. I had to go to three different floors. Then when I finally get to the right place the rude customer service agent informs me that because I ordered from an online vendor, tgey woukd yave to return item to vendor then I woukd get my refund which woukd take at least two weeks. Nope. Will never shop there again. This is why Nordstrom is the place to shop.
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