I have a Macy’s partner credit card with a 100% payment history, no returns ever. My credit score is around 800 and fluctuates slightly, as expected. I made one order on Bloomingdale’s — it was canceled. Initially it was a forwarder, but if that is an issue, stores usually say so. I made a second order to a different address. To avoid any ambiguity, I changed the address to my friends’ home — closer and more logical than shipping a single pajama set across the country. That order was canceled as well. Customer service agents genuinely tried to help but could not fix anything. I spoke with a supervisor who promised to run some kind of “re-evaluation” and told me she would email me the results. I had heard that such promises are sometimes made, but had never experienced it myself. Unfortunately, I don’t remember her name. There was no re-evaluation and no email. She simply brushed me off and lied. She mentioned some “address mismatch.” I contacted my bank directly — they confirmed that all billing information is correct, exactly as shown in my account and in the screenshots I provided. I was also fully willing to change the payment method if needed. I have never made cancellations, suspicious orders, or anything even remotely questionable. The next morning I called again. The agents tried very hard to help. I asked for a supervisor. His name was Anthony (possibly fake). He refused to provide a last name and behaved openly disrespectfully. He claimed they had sent me a paper letter explaining everything. I asked for a tracking number. I also asked how they supposedly mailed it to my home address if they claim they don’t trust that address as my billing address. Of course, no letter was sent, and none will ever arrive. They lie calmly and without hesitation. It is very clear that this company is fully controlled by a rigid automated system that simply cuts off people who look “different” according to some internal script. There is no evidence that this system meaningfully reduces fraud. Professional fraudsters adapt, mimic approved behavior, and understand algorithms. Ordinary customers get caught randomly, as statistical outliers. I will not do business with a broken site like this. The only response to such practices is to vote with your dollars. Otherwise, it will continue exactly like during COVID: first forcing people to stay home, now conditioning them to behave identically online. I hear Bloomingdale’s is heading toward bankruptcy. If this is how they treat honest customers — that outcome is well deserved.
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