I’m even more frustrated after reading Blooms Today’s Terms of Service and “guarantee,” because the product delivered to my mother clearly did not meet their own stated standards.
The arrangement arrived in poor condition—lilies with browned, wrinkled petals, blooms already wilting, and an overall appearance that suggested the flowers were not fresh at the time of delivery. This wasn’t a matter of longevity; it was a quality issue from the start.
Blooms Today advertises a 100% money-back guarantee, yet places the burden entirely on the customer to document and pursue reimbursement. Meanwhile, they also state that use of their service is “at your sole risk,” which feels like a convenient way to excuse situations exactly like this.
A flower delivery service is supposed to deliver something fresh, vibrant, and worthy of the occasion. Instead, this arrangement looked tired and past its prime—completely undermining what should have been a thoughtful gift.
Based on both the product quality and the company’s own policies, I would strongly recommend choosing a different florist—preferably a local one that stands behind what they deliver.
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Blooms Today has a wonderful variety of fresh flowers and plants including roses, orchids, tulips, carnations, lilies, and more. We have flowers and gifts for every occasion, including sympathy and funeral flowers, love and romance roses, thank you, anniversary, birthday flowers, congratulations, get well and new baby flowers and gifts.