I got an annual subscription for monthly bouquets as a birthday gift for my partner, who adores flowers. In the first month (October), the flowers were acceptable, but my partner didn't want to complain about a few wilted ones since she loved the idea of monthly deliveries. However, in the second month (November), no flowers arrived. I've sent two emails with no response, which is frustrating, especially since there's no phone number available. Upon checking the courier tracking, it seems the flowers could be delayed for 3-5 days, which explains why the first bouquet wasn't as fresh as expected. So far, I'm giving 1 star as I'm not impressed at all. Update: They have blamed the courier, and their supposed 100% Happiness Guarantee seems misleading. They've added a £10 credit to my account, but as you can imagine, that hasn't made me completely satisfied.
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