Ordered a hard to find discharge lamp ballast and a couple of miniature fluorescent tubes but BLT e-mailed to say they have refunded the cost of the ballast. I have e-mailed them back to enquire if they have an alternative product but I have not received a reply. If I had known they couldn't get the ballast I would not have ordered the tubes as I don't want to pay £4.49 shipping on two £4.83 tubes! I understand mistakes happen but they should have contacted me to discuss available options rather than just generating an automated refund then radio silence.
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