No big complaints about the service. The Customer Service is however, the worst I have ever experienced. I planned on being a long time customer. My three month subscription was up for renewal. Was instructed to ask for a link to renew and pay. Got an invoice with no link to use to pay. It said my order was being processed. The next day I still had not received a link so I contacted them again. Got an email that it was sent yesterday check your spam. I searched my spam, trash folder, the folder I used for other emails to and from Blue Shark and found nothing. I messaged again and asked if they could send me another link because I can not find the other link they say they sent. They responded with you need to search your emails. I told them I would looked for another service if they could not send a new link. They sent me 2 other invoices with links to pay but had due dates showing 2 days before my current due date and the other 3 months ahead. The amount was initially 50 some dollars and the new invoices were for 71 dollars. I asked why the difference and got a response that they sent two links and I received them and read them so I needed to take some accountability. Rude and condescending and have no interest in retaining customers. By the way, they went ahead and shut off my service while I was still in the process of trying to pay. I am embarrassed that I had recommended this service to some of my friends. You can bet I will be telling them to stay away.
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