After having 2 subscriptions that overlapped by 6 months, one ran out and I am so glad I didn't renew. Recently began having issues with freezing, buffering and literally no content available. I reached out via email, explained what was going on and got a reply that I had the subscription on 2 devices, which was correct, one I leave hooked up at home and off when not in use, and one I travel with. I was met with response of "I am not asking you, I am telling you" and no further help from there. A friend of mine was having the same issue, emailed and got a response "you don't know what you are doing, quit emailing us". My advise is to stay away, far far away.
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