I ordered a set, and the bra was defective due to poor stitching. After contacting customer service, I returned it and received a refund, but they didn’t offer a replacement. I bought a new bra, incurring extra shipping costs, and shockingly received the same faulty item again. I've tried reaching out via email and phone but received no response. I ended up purchasing the bra again and will return the faulty one once I have the new one. It’s disappointing and the lack of communication is unacceptable. *Update*: I finally received a defect-free bra and was refunded. Customer care promised to reimburse my shipping costs, but I've only received one refund despite sending additional emails.
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Bluebella was born from a simple idea to create luxurious and sensual lingerie for self-assured women. Founded on the belief that strength and sensuality belong in the everyday, with the understanding that beautiful lingerie sets a powerful tone for whatever comes next. Bluebella is a multi-award-winning brand that has paved the way for accessible luxury in the lingerie industry.See more
